Shipping policy

SHIPMENT PROCESSING TIME

All orders are processed within 3-5 business days unless stated otherwise. 

Orders may not be shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping charges for your order will be calculated and displayed at checkout. 

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

Burnt By Bray ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

SHIPMENT CONFIRMATION AND ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES, AND TAXES

Burnt By Bray is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

Burnt By Bray is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim